Refund Policy

We Understand – Life Happens

At TicketsBoo, we know that plans can change unexpectedly. If something's not right with your purchase, we're here to help. Our goal is to ensure your experience with us is smooth, enjoyable, and fair. That's why we review refund requests carefully and always aim to do right by our customers.

When a Refund May Be Issued

We evaluate each refund request individually, but you may be eligible for a refund if:

• Late Delivery: Your item or ticket didn't arrive in time for the event or intended use.
• Product Issues: The item was damaged, defective, or didn't match its description.
• Order Cancellation: You needed to cancel your order due to unforeseen circumstances.

To be considered for a refund, please contact us within 30 days of your original purchase. If approved, your refund will be processed to the original payment method used.

Important Notes

• Service fees and delivery charges are non-refundable.
• All refund decisions are final, but we always strive to be fair and understanding.

Refund Timelines

• Refund Request Window: Within 30 days of your purchase date.
• Processing Time: Approved refunds usually take 5–10 business days to reflect in your account, depending on your bank or payment provider.

If Event Dates or Delivery Changes

If your event or product delivery date changes after your purchase, your order will still be valid for the updated date. However, if the new date doesn't work for you, get in touch — we'll explore refund options or alternative solutions that best suit your needs.

Personal Circumstances

We get it — life is unpredictable. Whether it's illness, schedule conflicts, or other personal matters, just reach out. We'll do everything we can to find a solution that works for you.

We're Here for You

For questions or concerns, contact us at: